Return Policy for Bidri Art and Craft

At Bidri Art and Craft, we are committed to providing the highest quality products and ensuring customer satisfaction. Our return policy is designed to offer you a smooth and hassle-free experience. Please review the following guidelines for returning or exchanging products:

1. Return Eligibility

• Products must be returned within 30 days from the date of purchase.
• The item must be in its original condition, unused, and with all original packaging, tags, and accessories.
• Custom-made or personalized items are not eligible for return unless defective or damaged during shipping.

2. Return Process

• To initiate a return, contact our customer service team at [email or phone number] to request a Return Authorization (RA) number.
• Provide your order number, reason for return, and any supporting information or images if the product is defective or damaged.
• Once the return is approved, you will receive a return shipping label and instructions for sending the item back to us.

3. Refunds and Exchanges

• Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• If you request an exchange, we will ship the replacement item after inspecting the returned item and confirming its condition.

4. Non-Refundable Items

• Shipping and handling fees are non-refundable, except in cases where the product is defective or damaged.
• Gift cards and e-gift certificates are not eligible for return or refund.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email or phone number].
• Provide details and images of the damage or defect to help us assess the issue.
• We will offer a replacement, exchange, or refund for defective or damaged items at our discretion.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged.
• Please use a trackable shipping method and insure the package to ensure its safe return to us.

7. Additional Information

• We reserve the right to refuse returns that do not meet the above conditions.
• For any questions or concerns about our return policy, please contact us at [email or phone number].

Thank you for choosing Bidri Art and Craft. We appreciate your business and look forward to serving you again.