Refund Policy

Welcome to Bidri Art and Craft. We want to ensure you're completely satisfied with your purchase. If you're not entirely happy, we're here to help. This refund policy outlines the terms and conditions for refunds and returns.

Returns

You have [number] days to return an item from the date you received it. To be eligible for a return, the following conditions must be met:

1. Condition of Item: The item must be unused, in the same condition that you received it, and in its original packaging.
2. Receipt or Proof of Purchase: A receipt or proof of purchase must accompany the returned item.

Refunds

Once we receive your item, we'll inspect it and notify you of its status. If your return is approved, we'll initiate a refund to your original method of payment. The time it takes for the credit to be reflected in your account may vary depending on your bank or card issuer.

1. Refund Method: Refunds will be processed to your original method of payment unless otherwise specified.
2. Processing Time: Once approved, refunds are typically processed within [number] days.

Non-Refundable Items

Certain items are exempt from being returned. These include:

1. Custom Orders: Items that are custom-made or personalized.
2. Perishable Goods: Products with a limited shelf life.
3. Gift Cards: Gift cards and vouchers cannot be refunded.

Exchanges

If you'd like to exchange an item, please contact us at [customer service email/phone]. Exchanges are subject to stock availability, and the returned item must meet the conditions outlined in the Returns section.

Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

1. Return Address: Please send returned items to [company's return address].
2. Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we're not responsible for items lost during shipping.

Contact Us

If you have any questions about our refund policy, please contact us at

• Email: help@bridriartandcraft.com
• Phone: +91 92465 25836