Cancellation Policy for Bidri Art and Craft

At Bidri Art and Craft, we strive to provide high-quality products and services to our customers. However, we understand that sometimes you might need to cancel an order. Our cancellation policy is designed to be clear and fair to both our customers and our business. Please read the following terms regarding order cancellations:

Order Cancellation

• Timing: Orders can be canceled within 24 hours of placing them. After this timeframe, orders are processed and dispatched, making it difficult to cancel.
• Procedure: To cancel an order, please contact our customer service team via email or phone with your order number and reason for cancellation. We will confirm your cancellation request within 24 hours.

Exceptions

• Customized Orders: Orders involving personalized or customized products are not eligible for cancellation once production has started.
• Bulk Orders: For bulk or wholesale orders, cancellation requests must be made within 12 hours of placing the order.

Refunds

• Refund Timeline: If your order is canceled within the allowed timeframe, we will issue a full refund to your original payment method within 5-7 business days.
• Partial Refunds: If you cancel an order after it's been processed but before it's been shipped, you may be eligible for a partial refund covering the product cost minus a processing fee.

Additional Information

• Shipping Charges: Shipping charges are non-refundable unless the cancellation is due to an error on our part.
• Customer Responsibility: Please double-check your order before placing it to avoid errors or the need for cancellation.
• Contact Information: For any cancellation requests or questions about our policy, please reach out to us at [insert email] or [insert phone number].

Policy Changes

Bidri Art and Craft reserves the right to update or change this cancellation policy at any time. Any changes will be posted on our website, and it's your responsibility to review them periodically.

By placing an order with Bidri Art and Craft, you agree to our cancellation policy. We appreciate your understanding and look forward to serving you.